Supporting digital, flexible ways of working

With inclusivity at the heart of the client’s approach, HMRC’s Nottingham Regional Centre is one of 13 new regional office hubs, located across the UK, all delivering flexible and modernised workspaces for staff which are designed to promote collaboration across business areas

Following successful delivery of the first two hubs in Croydon and Bristol, Mace was re-appointed to fit-out HMRC’s final major office destination in Nottingham. With Croydon and Bristol setting the benchmark for framework, cost and quality, Nottingham also needed to adhere to the specific design guidelines set out within HMRC’s Locations Programme.

Replacing smaller, outdated offices, the ambition was to create a fluidity between all hubs as well as to provide a rejuvenated workplace that steps up on a digital level. This resonates with HMRC’s new way of working, which introduces cutting-edge digital solutions to improve quality of work and training delivery.

As such, the latest hub will support high-speed digital infrastructure and up-to-date learning and development facilities - including sustainable furnishings such as folding walls and meeting rooms that open out into event space. HMRC’s Business Executive Suite is formed of meeting rooms and a cafésituated on the ground floor and dedicated to client and visitor conferences.

Delivering to the highest standard is at the forefront of every project we work on. As part of our strategy to mitigate risk, we identified challenges from the onset of the project and focused time on the pre-construction planning phase. We employed BIM 360 on-site to maintain quality control, ensure quality standards and to keep delivery of the project on time and to budget.

Our team supported HMRC with their newly introduced scheme to transform the business from paper to digital - a key component of their broader plans to provide better services to the taxpayer at a lower cost. Throughout the project, any pandemic-related communication problems were quickly overcome by going virtual, conducting online design reviews and workshops, as well as factoring in cost. All of this was achieved remotely. By making better use of technology and working in new ways, HMRC aim to develop an organisation that not only maximises revenue, but also increases compliance and reduces the tax gap.